Frequently Asked Questions

1Who can attend the 2019 I-SWAM?

After 9 years of highly successful doctor-exclusive congress, we believe that an educational platform for other parties who play a role in the aesthetic industry is equally significant. On I-SWAM’s 10th Anniversary, therefore, the congress is opened for business people as well nurses and beauty aestheticians as a rewarding opportunity to learn deeper about the aesthetic field.

2Where can I access I-SWAM?

  • We have two official websites: in which you can find all the information about I-SWAM, as well as and for registration purposes.
  • Android users can access the official application MyMedicom, designed to make it easier for you to find out all the important information about both local SWAM and I-SWAM events and registration to aformentioned events.

3What are the benefits of attending I-SWAM?

You’ll get the rare chance to meet world-class aesthetic experts, receive IDI accreditation, certificate, and a goodie bag.

4What are the benefits of having a MyMedicom account?

  • Easy registration process for all I-SWAM events
  • Direct access to every information on the event
  • Direct access to seminar materials
  • Live Q&A session feature

5How can I make a MyMedicom account?

Easily click on sign up and fill in your identity: name, specialty, e-mail, phone number, and create a password. Click register, and you’re all set.

6I’ve forgotten my login details. How can I recover my account?

If you have attended one of our events, you already have an existing account with us.

  • You can reestablish your account by resetting your password.

7Should any difficulties be encountered during the registration process, what should I do?

You can contact us right here.

8How do I complete the payment for the registration fee?

Payment can be completed by bank transfer to the account number is that listed on this website, or via credit card.

9How do I reserve my event accomodations, such as hotel?

You can contact our official travel partner, Haryono Travel, at +62 82114433002.

10What is the cancellation policy for the congress?

Unfortunately, I-SWAM is not refundable. For further information you can contact us.

11What are the congress opening hours?

The offical congress hours are 08.00 AM to 05.00 PM.

12How do I retrieve my congress badge?

After the registration and payment process is completed in MyMedicom, you will a barcode via e-mail which is used to self-print your badge by scanning the barcode.

13How can I replace a lost congress badge?

You can contact the registration desk.

14How can I receive certificate of attendance?

Certificate of attendance will be given to the attendees on the last day of the event. You can retrieve it in the kit’s collection desk.

15What is the official language of the congress?

The official congress language is English.

16I am a medical student. How can I attend the congress?

All medical students and residents are welcome to attend I-SWAM. During the registration process, you will need to submit supporting documents such as a student card stating your medical specialization as well your ID.

17I am a business person. How can I attend the congress?

Business people are welcome to attend I-SWAM. During the registration process, you will need to submit supporting documents such as a name card stating your position and business, as well your ID.

18I am an aesthetic nurse/beauty therapist. How can I attend the congress?

Aesthetic nurses and beauty therapists are welcome to attend I-SWAM. During the registration process you’ll need to submit the following documents:

  • Nurses: a valid nurse diploma.
  • Beauty therapists: a recommendation letter from the clinic you are currently employed.